Your rights in brief
- 30-day returns from the date of delivery, for any reason, on unworn goods in original condition.
- Faulty or wrong items are refunded or replaced, and we pay the return postage.
- Refunds go back to the original payment method within 2 business days of the return passing inspection.
- Nothing here limits statutory rights you hold as a consumer in your own country, including the right to reject goods that are not as described.
What can be returned
- The item is unused, unworn and unaltered, with no marks from outdoor use.
- Original packaging, dust bag, tags and any included accessories are present.
- The request is made within 30 days of delivery.
Not returnable
- Personalised, monogrammed or made-to-order pieces, unless faulty.
- Items marked Final sale on the product page.
- Goods damaged by misuse, washing, contact with solvents or unauthorised repair.
- Gift cards and digital content.
How to return an item
- Message our team on WhatsApp with your order number, the item name and the reason. Do this before posting anything back.
- We reply within 24 hours with a returns authorisation number and the address, or a prepaid label where we are covering postage.
- Pack the item in its dust bag inside the outer box. Write the authorisation number on a note inside the parcel.
- Post it and keep the receipt or tracking proof until your refund lands.
Returns must reach us within 7 days of the authorisation being issued. If you need longer because of a postal delay, tell us on WhatsApp and we will extend it.
Who pays return postage
- Change of mind: you pay the return postage.
- Faulty, damaged or incorrect item: we pay, and issue a prepaid label.
- International returns: postage is usually higher than domestic. We will tell you the estimated cost before you ship, so you can decide whether a replacement item is the better outcome.
We do not accept parcels sent freight collect unless we have agreed it in advance; unauthorised collect shipments may be refused.
Refunds
- Refund amount: the price paid for the item. Original shipping is refunded when the return is due to our error; it is not refunded for change-of-mind returns.
- We process refunds within 2 business days of the returned item passing inspection.
- Your bank or card issuer then takes a further 3–10 business days to show the credit. PayPal refunds are usually faster.
- You will receive an email when the refund is issued. If it has not appeared after 10 business days, contact us with that email.
Exchanges
We do not run an automated exchange. Return the item and place a new order for the colour or size you want, so the replacement ships immediately rather than waiting for your parcel to arrive and be inspected.
Faulty or damaged goods
Report it within 7 days of delivery with clear photographs of the fault and of the packaging. Where a fault is confirmed, our usual remedy is a replacement of the same style; if it is out of stock we refund in full. Hardware such as zips, clasps and strap attachments is covered for 6 months from delivery against manufacturing defects, excluding normal wear.
Cancellations
Cancel free of charge any time before dispatch. After dispatch, refuse the delivery or return the parcel under this policy.
Still within your rights
If you are in the European Union or the United Kingdom, distance-selling rules give you a minimum 14-day cancellation right; our 30-day window is longer than that floor and does not replace it. If you are in Australia, consumer guarantees under the Australian Consumer Law apply in addition to this policy. Nothing in this document is intended to exclude those protections.