Dispatch
- Every order is picked, inspected and dispatched within 24 hours of confirmation. The daily cut-off is 24:00 US Eastern Time, our warehouse time zone; anything confirmed after it still goes out the following business day.
- Weekend and public-holiday orders are dispatched on the next business day.
- Every parcel is quality-checked before it is sealed. See FAQ › How we work for what that check covers.
- During launches and seasonal peaks dispatch may take up to 2 business days. We flag this on the homepage when it applies.
Estimated delivery times
Working days from dispatch. Shipping is free on all of it, and we do not run a separate express service — every parcel ships tracked at the speed below.
| Destination | Standard delivery | Shipping cost |
|---|---|---|
| United States | 4–6 business days | Free worldwide |
| Canada | 10–15 business days | Free worldwide |
| United Kingdom | 10–15 business days | Free worldwide |
| European Union | 10–15 business days | Free worldwide |
| Australia & New Zealand | 10–15 business days | Free worldwide |
| Middle East & Asia | 10–15 business days | Free worldwide |
| Rest of world | 10–15 business days | Free worldwide |
Shipping is free worldwide on every order — there is no minimum basket value. Import duty and taxes are included in the price, so the total you see at checkout is the total you pay.
Carriers and tracking
- We ship with USPS. We choose the carrier; you cannot select one.
- A tracking number is emailed when the parcel is scanned into the network, and appears in your account if you have one.
- Allow 24–48 hours after the label is created for the first scan to appear.
- Tracking data is retained by the carrier for 60 days; after that we cannot retrieve it, so raise any issue early.
Customs, duty and taxes
Import duty and taxes are included in what you pay at checkout, for every destination we ship to. There is nothing to settle with the carrier or with customs when the parcel arrives — the checkout total is the whole cost.
- Duty, VAT and GST are prepaid by us and built into product pricing.
- The declared customs value matches what you actually paid.
- If a charge is ever raised on a delivered parcel because of our error, message us and we settle it.
We declare accurate contents and values. We do not mark parcels as gifts or under-declare value, as that is unlawful in most destinations.
Addresses and delivery problems
- Check the address before paying. Once dispatched we cannot reroute a parcel mid-transit.
- Need to change an address? Message our team on WhatsApp immediately — if the order has not shipped we will amend it at no cost.
- Missed deliveries: arrange redelivery with the carrier promptly. Parcels unclaimed after their holding period are returned to us, and a refund is issued less the original shipping cost.
- Parcels delivered to a wrong address because of a customer-typed error are the customer's responsibility; we will help you raise a carrier trace.
- Lost in transit: we reship or refund once the carrier confirms the loss. Traces typically resolve within 5–10 business days.
Not delivered, now what?
Message our team on WhatsApp with your order number, the tracking number and a description of what the tracking page shows. We open the trace with the carrier and reply within 24 hours with the outcome and the remedy available.