Talk to a human, not a bot
Our support line runs through WhatsApp on +86 136 0247 6945. Send the same number by email if you prefer a written trail: daotrandinhh@gmail.com. Either way, a person from the 34-strong team answers — no ticket queue, no canned reply.
Include these and we can act on your message the first time we read it:
- Order or tracking question: the order number and the email used at checkout.
- Damaged, faulty or wrong item: the order number plus 2–3 clear photos of the bag, the hardware and the packaging.
- Product question: the style name or a screenshot, and what you want to confirm — size, colour, material, strap drop.
- Return or refund: the order number and the reason. Refunds go back to the original payment method within 2 business days of the return passing inspection.
All ways to reach us
| Channel | Details | Best for | Reply time |
|---|---|---|---|
| +86 136 0247 6945 | Order help, tracking, returns | Within 24 hours | |
| daotrandinhh@gmail.com | Photos, privacy requests, longer threads | Within 24 hours | |
| Support hours | Mon–Sun, around a 24:00 US Eastern dispatch cut-off | Same-day dispatch questions | Same or next day |
| Store | Dingsheng E-commerce Co., Limited, Hong Kong — BR No. 80140579 | Billing and legal correspondence | Within 24 hours |
Write your message here
Fill the boxes and press the button. Nothing is stored on this website — it simply opens WhatsApp with your message written out, so you can review it before sending.
Where your order ships from
Packages are packed and dispatched from our warehouse in Georgia, United States, and travel with USPS. Orders leave us within 24 hours of confirmation; United States delivery takes about 6 business days and other destinations up to 15 business days. Shipping is free worldwide on every order, and import duties and taxes are already inside the price you paid.
Answers before you ask
- FAQ — payment, sizing, care, delivery and returns in one page.
- Shipping Policy — cut-off times, delivery table, tracking and customs.
- Return Policy — 30-day returns, faults and who pays postage.
- Privacy Policy — what we collect, who we share it with, how long we keep it.
What we do not handle
We sell direct to customers only, so we do not take wholesale or bulk enquiries, and we do not repair bags returned after the return window has closed. If a style is out of stock, message us — restocks are announced first to the email list on the homepage.