Ordering & payment
Do I need an account to order?
No. You can check out as a guest. Creating an account lets you save addresses and review past orders, which is useful if you reorder.
Which payment methods do you accept?
PayPal and major credit or debit cards — Visa and Mastercard. Checkout runs through PayPal on our WooCommerce store.
Payment is processed by PayPal over an encrypted connection. Card numbers never reach our servers.
Why was my payment declined?
Usually a billing address mismatch, an unenrolled 3-D Secure step, or a bank block on international transactions. Confirm the address your bank holds on file, retry once, then contact your bank if it still fails.
Can I change or cancel an order after paying?
Message our team on WhatsApp as soon as possible with your order number. While the order is still un-picked we can amend or cancel it. Once it has been dispatched, the Return Policy applies instead.
Do you sell wholesale or in bulk?
No. We sell direct to customers only, so every bag goes at the same price to everyone.
Shipping & tracking
How fast will my order arrive?
Orders leave the warehouse within 24 hours. After dispatch, United States orders arrive in about 6 business days and every other destination in up to 15 business days. Shipping is free worldwide on every order, with no minimum basket. Full breakdown: Shipping Policy.
How do I track my parcel?
A tracking link is emailed when your order leaves the warehouse. Tracking can take 24–48 hours to show movement after the label is created. If it has been longer than that with no scan, message us on WhatsApp and we will open a carrier trace.
Do you ship to my country?
Add your destination at checkout — if it is unsupported it will not be offered. There are currently no excluded destinations.
Will I be charged import duty or VAT?
No. Import duty and taxes are already included in the price you pay at checkout, so there is nothing to settle with USPS or with customs on delivery.
My tracking says delivered but I have nothing.
Check with household members, neighbours and any safe place your carrier may use, and allow 24 hours as scans are sometimes early. If it is still missing, message us on WhatsApp with the order number and we will start an investigation.
Products & sizing
Will my bag match the photographs?
You receive the style shown. Grain, texture and colour can vary slightly between production batches and across screens, so treat the product page measurements as the reliable reference.
How do I judge whether something will fit?
Every product page lists width, height, depth, strap drop and weight, plus what fits inside — laptop size, phone, bottles. Compare against an item you already own.
What are the bags made from, and how do I care for them?
Materials are stated per product: full-grain leather and PU. Keep bags away from prolonged direct sunlight and rain, wipe with a dry soft cloth, store them stuffed in the dust bag, and keep coloured pieces away from pale surfaces.
Returns & problems
Can I return something?
Yes, within 30 days of delivery, unworn and in original condition with packaging and dust bag. Full conditions, the process and refund timings are in the Return Policy.
My item arrived damaged or wrong.
Message our team on WhatsApp within 7 days of delivery with clear photographs of the item and the packaging. We will send a replacement or refund, and we cover the return label.
When will I see my refund?
Refunds are issued to the original payment method within 2 business days of the return passing inspection. Your bank or card issuer then takes a further 3–10 business days to post it.
Still stuck?
Message our team on WhatsApp with your order number and a short description. Replies within 24 hours, Monday to Sunday. More detail on the contact block.